Read online ebook Customer Experience : Future Trends and Insights MOBI, EPUB
9780230247819 English 0230247814 Customer Experience is now the key differentiator as consumers and businesses alike decide among competing brands. The authors explore growing trends in Experience Psychology, Social Media and Neuroscience and their impact on Customer Experience that businesses need to understand to gain preference, loyalty and market share., The quality of customer experience has become more important in recent times& as businesses struggle to differentiate themselves. But what are the emerging trends that businesses should focus on today?& The authors explore the growing trends that progressive businesses need to understand to give themselves a& competitive advantage.
9780230247819 English 0230247814 Customer Experience is now the key differentiator as consumers and businesses alike decide among competing brands. The authors explore growing trends in Experience Psychology, Social Media and Neuroscience and their impact on Customer Experience that businesses need to understand to gain preference, loyalty and market share., The quality of customer experience has become more important in recent times& as businesses struggle to differentiate themselves. But what are the emerging trends that businesses should focus on today?& The authors explore the growing trends that progressive businesses need to understand to give themselves a& competitive advantage.